Frequently Asked Questions

In Course Merchant (our selling platform), each course purchased is referred to as a “license”.  To purchase one or more licenses, please follow these steps.  

1. Locate the course you wish to purchase and choose the quantity of licenses. 
2. Then click “Enroll” and you will be automatically brought to the cart. 
3. To add a voucher, enter the code in the text box provided. Then click “Recalculate” to see the discount added.  
4. Once you have confirmed the information is correct, then click “Checkout” 
5. If you are already logged in, continue to the next step. If you are not logged in, then you must register for an account or sign in with your existing account.  
6. Next confirm the invoice details are correct. 
7. Next choose your payment method 
8. Check the box to agree to the terms and conditions.  
   1. Note: If only purchasing one license, there will be an additional button to check off that says “Are you buying this course on behalf of someone else?” If purchasing multiple courses, the system will atomically allow you to give licenses to other people. 
9. Then click “Proceed” to confirm the purchase.  
   1. If you chose to pay via credit card, you will be redirected to Moneris to complete the transaction after clicking “Proceed”. Once payment is completed, you will be redirected to the thank you page and you will receive an email confirmation to access your course or manage your licenses.  
   2. If you chose to pay via invoice, you will be redirected to the thank you page, but you will not have access to any course or license information until payment has been received. Once payment has been confirmed by CMHA WW, you will receive an email notifying you that you can access your course and/or licenses. 

To manage your licenses, enroll students and view how many licenses you have left, please follow these steps.  

1. Log in
   1. If accessing immediately after purchasing or from the confirmation email, there is a hyperlink at the top that says “Click here” to manage your licenses. This will take you immediately to the “Manage Licenses” page.
   2. If accessing from your course merchant account, you need to login to your account. Once logged in, go to “My Account” and then “Manage Licenses”. 
2. Once you are on the manage licenses page, you can view all your licenses for each course you have purchased from and see the remaining licenses available.  
3. To view currently enrolled students, click the button at the top of the page that says “List Previously Enrolled Students”.  
   1. If you have more than one order listed, then ensure you are viewing the list from the correct course and/or purchase date.
4. To enroll students, click the button at the top of the page that say “Click Here to Add Students” 
   1. If you have more than one order listed, ensure you are viewing the list from the correct course and/or purchase date. 
5. When enrolling a student, all you need is a first name, last name and email address. Then click “Enroll”.  
6. The student will then receive an email with instructions on how to access the course and the licenses list will be updated with the remaining number. 

1. Login to your account.  
2. Go to “My Account”.
3. Go to “My Order History” and choose the correct purchase.  
4. Click the button at the bottom of the screen called “Print Order Details” to either print a hard copy or print to PDF to save an online copy. 

1. Login to your account.  
2. Go to “My Account”.
3. Go to “My Courses”. This will open in a new tab and take you to the learning management system called Brightspace.  

Note: If you purchased an in person course, you cannot access Brightspace. Instead, you will receive information about the course via email from CMHA WW directly.  

1. To use a voucher code, you must have a valid course in your cart.  
2. Then enter the code in the text box provided and click “Recalculate” to see the discount added.  

Yes you can purchase more licenses from a course that you have previously purchased from. Even if you have licenses left or none left.  

Please note you may see a red notice at the top of the order screen that says “You are already enrolled on this course. Click here to view your courses.”

This will not prevent you from purchasing more courses and you will be able to see the new licenses added to your account as a separate order.