Contact CMHA WW

If you are in crisis or require immediate assistance, please call Here 24/7 at 1-844-HERE-247 (437-3247), TTY: 1-877-688-5501!

Here 24/7 is the front door to the entire addictions, mental health and crisis sector in our region. You can call Here 24/7 at 1-844-HERE-247 (437-3247), TTY: 1-877-688-5501 or visit here247.ca for general information about accessing our services or those of the 11 Here 24/7 partner agencies.

If you need to send a referral to Here 24/7 services, please use the Ocean eReferral platform or Fax: 1-844-HERE-FAX (844-437-3329)

CMHA Waterloo Wellington is a proud partner in 9-8-8 Suicide Crisis Helpline.

9-8-8 is a new national helpline for anyone across Canada who is thinking about suicide, or who is worried about someone they know. Call or text 9-8-8 toll-free, anytime for support in English and French. 9-8-8 responders are here to listen and provide help without judgement.

For more information, please visit here247.ca/9-8-8/.

Requesting or Sending Personal Health Information

If you need to send Personal Health Information to the Health Information Management (HIM) department OR if you wish to request a copy of your CMHA WW file, please click here or call 1-844-264-2993 Ext. 2100 or FAX: 519-840-2140.

General Information

To reach someone for general information not related to accessing services, please call 1-844-CMHA-WW3 (264-2993), TTY: 1-866-387-6661. You’ll be connected with one of our front desk staff who can assist you with your inquiry.

If you have general, non-service-related inquiries, please write to corporate@cmhaww.ca with your request. Please do not send Personal Health Information to our corporate email.

Media Relations

For media relations and inquiries, please contact the CMHA WW Communications Specialist, Megan Brady at mbrady@cmhaww.ca.

Mental Health Promotion & Education

CMHA WW offers a variety of community workshops related to mental health, suicide prevention and supporting others. We also attend community fairs and host mental health awareness and information sessions for community groups and companies.

Please visit our events page to find out about upcoming workshops and training sessions.

If you have questions about workshops or would like someone to attend community fairs or host a mental health awareness and information session, please email education@cmhaww.ca.

CMHA WW Resources

Please visit our Resources page and download available brochures and materials.