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About CMHA WW
Quick Facts
The Canadian Mental Health Association Waterloo Wellington (CMHA WW) provides a full care system for those with substance use, mental health or developmental needs. We serve everyone from children to adults to seniors, all under one roof. Our programs help individuals and families to lead lives filled with meaning and promise. We have 350 staff at offices in Cambridge, Waterloo, Kitchener, Guelph, Fergus, and Mount Forest. We also provide visiting/satellite services in Arthur, Shelburne, Erin, and Palmerston. Please click here to view addresses of our offices.
Accreditation Status
In November 2019, CMHA WW participated in an accreditation evaluation process. Accreditation Canada is an internationally recognized health care body. The process of being accredited involves visits from health care professionals representing Accreditation Canada, who consult with staff, volunteers, clients, and families to get a sense of the care practices within our organization.
Accreditation is a process that enables CMHA WW to evaluate and improve the quality and safety of our services through peer review and self-assessment. Accreditation is a key tool to demonstrate CMHA WW’s accountability and ongoing commitment to achieve better care and continuous quality improvement for our clients and families.
The previous accreditation for CMHA WW took place in 2015, where we received Accredited with Commendation. This means we surpassed the fundamental requirements of the accreditation program and were commended for our commitment to quality improvement. Since the 2015 evaluation, CMHA WW staff took steps to improve quality care, and in November we were extremely proud to achieve Accreditation with Exemplary Standing, receiving a 99% score!
About our programs and services
If you are looking for information about all of our programs and services regardless of location, please click here.
We also offer services in French! To access these services or for more information, please call 1-844-CMHA-WW3 (264-2993) Ext. 2080. To access services in French for 7-18 year olds, please call 1-800-471-1732 Ext. 2409. We are committed to improving access to our different services by providing interpretation.
Resources
If you would like to order CMHA WW printed brochures, or print your own, please see our Downloadable Resources page.
Annual Reports
To read our Annual Reports, follow the links below:
- Annual Report 2023/24
- Annual Report 2022/23
- Annual Report 2021/22
- Annual Report 2020/21
- Annual Report 2019/20
- Annual Report 2018/19
- Annual Report 2017/18
- Annual Report 2016/17
- Annual Report 2015/16
- Annual Report 2014/15
To read our audited financial statements, follow the links below:
- Financial Statement 2022/23
- Financial Statement 2021/22
- Financial Statement 2020/21
- Financial Statement 2019/20
- Financial Statement 2018/19
- Financial Statement 2017/18
- Financial Statement 2016/17
- Financial Statement 2015/16
- Financial Statement 2014/15
Click here to read our Corporate Expenses Policy.
Click here to read our Travel, Meal and Hospital Expenses Policy.
Click here to read our Procurement Policy.
Click here to read our Ethics Policy.