Special Services At Home Coordinators work with families of children with a Developmental Disability, and with families of children with a Physical Disability. Family Support Options has an ongoing commitment to provide the level of support required by families to negotiate the system successfully. Coordinators will assist families to utilize funding via both options available to them, Independent Model and Employee Model.
Please do not share personal information via e-mail, call and speak with your coordinator in person
- Julie Bergwerff (519) 821 8089 Ex. 2518
- Lisa Romeo (519) 821 8089 Ex. 2507
- Colleen Scott (519) 323 4373 Ex. 7509
Toll free number: 1 (844) 264 2993
Contact Access Information and Referral for Developmental Services for assistance in connecting to other Developmental Services available in Wellington County. Please note that some options may have a waiting list.
*NEW Email SSAH Invoice option
You can now submit your SSAH Invoice by email. Please use this form for submissions. As a note that the form is password protected, please contact your Coordinator for more information.
Here is a tip sheet on how to use the email invoice:
Here is also an information sheet on how to create the electronic signature that is required on the email invoice:
Email and Texting Policy/Disclaimer
The Canadian Mental Health Association of Waterloo Wellington, in keeping with electronic forms of communication, has begun to look at the use of email and texting. What this means is that we recognize many of our families, Individuals, and staff find this an effective way to stay in touch and communicate with each other. Although these forms of communication are not considered secure, we as an agency feel that for the management and scheduling of appointments it can be appropriate. We are being very clear in our message that it should not be used for sharing personal information, problem solving, consultation, and crisis situations. If you have any questions in regards to the use of email or texting please do not hesitate to connect with your Family Support Options Coordinator.
If you feel that there is a need to receive/send communications such as appointment times with your SSAH worker or FSO Coordinator or you would like to receive flyers or news letters via e-mail please read this disclaimer and then use the following link to provide your consent and accurate e-mail or texting information:
Special Services At Home & Seasonal Supports documents and information
Click on the following to access copies of forms and information:
- Family Manual
- Invoice for Services Provided
- SSAH Fact sheet February 2018
- CHAP information package
- Child Protection and Reporting
- Personal Care Guidelines
- Serious Occurrence Reporting
- SSAH Guidelines Feb 2018
Education and Workshops
Links to Education and Workshops are available at the bottom of the Worker Information page.
Transition to Adult Services
To access supports for the program participant as an adult an application must be made to Developmental Services Ontario (DSO). DSO’s role is to help adults apply for Ministry funded adult developmental services.
When the program participant turns 16, contact with the Developmental Services Ontario office (DSO) should be initiated. Although not eligible for adult services till age 18, DSO can accept diagnosis documentation at age 16. This is required to determine whether the individual is eligible for adult developmental services. Please be aware that although they have been eligible for services as a youth, this does not guarantee their eligibility as an adult. The DSO has established new eligibility criteria for those 18 years of age and older. Once the DSO receives your information they will review it in an attempt to confirm eligibility and contact you regarding what else is needed. A psychological assessment is required to confirm eligibility for services and supports.
For more information please contact Developmental Services Ontario.
1-888-941-1121, DSO-Central West