Faces of CMHA: Shannon Mayhew

June is Seniors’ Month. We have been sharing information about seniors’ mental health and elder abuse. Today, we highlight our Seniors’ Services System Navigator, Shannon Mayhew. 

I am an advocate in a moment of need, sometimes it is being a voice, other times it is being a friend. Navigating the health care system can be trying at the best of times, never mind when you are in place of vulnerability. We walk with them and hold a hand as needed.

What is involved in your role?

System navigation for seniors is our primary role, assisting senior’s link to the right supports at the right time. I always tell my clients I am the jack of all trades, and master of none. It is varied, as everyone is different and in a different place in life.

Why did you become involved in the mental health field?

I have always been drawn to psycho-geriatrics, it is a fascinating field. Through my studies at college and university, it was always my topic of choice.

What brought you to CMHA?

I was working in acute care up north. I took a chance on a part time senior’s intensive case manager position in Dufferin, which lead to covering a temp leave in the Intensive Geriatric Services Worker role, to my permanent position. Best chance I ever took!

Have you always worked in mental health?

I would have said no, but as I look back on my career, I started as a candy striper at KW hospital on the transition ward, many moons ago, and fell in love with those in a place of transition. Assisting and supporting seniors became my passion.

How do you support people in your role at CMHA?

By being an advocate in a moment of need, sometimes it is being a voice, other times it is being a friend. Navigating the health care system can be trying at the best of times, never mind when you are in place of vulnerability. We walk with them and hold a hand as needed.

What are you proud of during your time at CMHA?

My team, it is a challenging role with many ups and downs and the IGSW team has always been there for each other, whether it’s a shoulder to cry on, a good laugh, or resource sharing. The IGSW team has been nothing but a pleasure to be part of!!

If you are in crisis or wish to discuss whether CMHA has the right service for you, call Here 24/7: 1-844-437-3247 (HERE 247).

Follow the ‘Faces of CMHA’ series for a glimpse into the lives of the people who spend each day at the Canadian Mental Health Association Waterloo Wellington working to inspire and support people to achieve the quality of life they desire. Join our team, click here to view current employment opportunities at CMHA WW.